To receive support, please fill out the following template, and remove this top text.

GTA V version? Build 1290 Online 1.42
Up to date? Yes
Legit or Pirate copy? Legit
Steam/CD/Social Club? Steam
Windows version? Windows 7 Professional x64
Did you try to delete caches.xml and try again? Yes
Error screenshot (if any)

Error screenshot


System specifications
╠═► CPU: Intel® Core™ i7 4720HQ 2.6GHz (3.6GHz Turbo)
╠══► RAM: 8GB (1x8GB) DDR3L 1600MHz
╠═══► HDD: 1TB 7200rpm
╠════► SSD: Kingston MS200 mSATA 120GB
╠═════► GPU: NVIDIA® GeForce GTX960M 2GB GDDR5
What did you do to getthis issue? Trying to enter a server
What server did you get this issue on? In any server
CitizenFX.log file CitizenFX.log (87.0 KB)

.dmp files/report IDs
[Window Title]
FiveM Error

[Main Instruction]
FiveM has encountered an error

DirectX encountered an unrecoverable error: DXGI_ERROR_DEVICE_REMOVED - Hardware device removed.

If you require immediate support, please visit FiveM.net and mention the details in this window.

[^] Ocultar Detalhes [Close]

[Expanded Information]
Crash signature: rage-graphics-five.dll+15542
Report ID: … [uploading?] (use Ctrl+C to copy)

Also add what you already tried so far.

Tried open first GTA V and then FiveM but i get the same error.


Please fill the format as stated.

Do your job, then expect us to do ours.



Windows 7 support has been dropped by FiveM please update to Windows 10 and see if the problem persists.


Sorry but I don’t realize what you meant by “do your job”. The template is filled correctly.

Can you be less rude?


Thanks for your help but Windows 10 isn’t an option for me. There are no other way?


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