In the past some regular members maintained a spreadsheet with common issues that were not related to outright crashes (you know that famous three letter words). However, we stopped doing that after a day or two as it was obvious that most issues people did have were already known to have a fix. We did share this list with the elements, but I doubt they got good info out of it.
That’s when we started making all those commands if I remember correctly. Unfortunately most of the issues didn’t have any easily explainable and 100% “here you go” fix. This was compensated with the %disableav and %curl commands (and others) but that still contains info where a user should at least know what’s going on on their PC. You don’t want to know the amount of times I helped someone through team viewer and it was just a simply solved by using a VPN or disabling (or adding exclusions) their AV even though they said they already did.
I also recall a couple of surveys that were performed through the FiveM main menu client that asked for things like “what do you like the most/least about FiveM”, “What would you like to see”. And most answers were super non informative things like “less crashes” “fix fivem”.
Discord is/was also an “information hub” and for me at times was very helpful (and I bet for others too), but from a moderation point of view it was sometimes unbearable. I don’t get how huge guilds like the Fortnite handle outages but the amount of unfiltered garbage that was sprouted during FiveM service issues was immense. Users couldn’t even read a sticky that was literally the first thing they see if they’d read? I guess one should argue large guilds, that are tied to some service, are run by organizations that have a staff team that are professional community managers. Not to mention backed by millions of $.
Sometimes I don’t think players understand the magnitude of FiveM and the impact it has on the gaming community, especially GTA V. It’s a concurrent top 20, sometimes top 10 game on Steam for godsakes. If FiveM wouldn’t have to watch out for any mishaps that could get it shutdown by R*, I bet it would’ve been its own registered company now with a good amount of generating revenue that is used to hire actual professionals.
Long rant oops.