I’m hoping to provide some insight to the problems that I’ve been dealing with through Zap hosting over the past couple of months. I’ve tried, many times, to resolve these through 4 tickets, many emails, a PM with @zap-hosting on the forums, and a discussion on Discord with the owner. I’m hoping this can help some people avoid them and opt for a VPS, like I did.
It started 1/26/18, when I purchased a 20 slot gameserver. I’d provide more details on what exactly I purchased, however, the invoice is in a different language. On 1/28/18, I emailed them stating that I was having problems with their service. I was having difficulty, in multiple browsers, navigating their site, using buttons on their portal, or anything of the sorts. My game server was also not showing up in the server list. I asked for them to help me resolve these problems, or provide a refund. I don’t believe that this is a ridiculous request.
Now their terms are poorly written, but they have a right of revocation clause that states that within 14 days, the customer has the right to cancel the contract - for any reason and/or without reason. I notified them on my intent to cancel on 1/28, 1/30, and 1/31 in two separate tickets. They contend that because the service was supplied, the revocation is invalid. In my layman opinion, their terms are contradictory on that subject (there’s info on prorating in the paragraph directly before). Regardless, I would have been fine simply accepting being out $15 and moving on. I’d contend that since the service never worked it was never delivered, but that’s an argument that’s neither here nor there.
Fast forward to this week. I get an email stating they want the service to renew (Mind you, the email isn’t even in english). I emailed them back and stated the service was cancelled on 1/28, and that I did not renew it. They have said that I did not cancel, and have been fighting with me over their terms of service over the past ~3 days.
In addition to this very poor customer service, they have deleted my review of their company’s customer support from 2/2/18, where I left a review which was factually accurate and depicted my experience with this company. It is my opinion, that any company which goes and deletes negative reviews, which are not obviously fake, is not a business you want to deal with.
All in all, I’ve had an extremely negative experience. Their customer support team has acted, time and time again, very unprofessional and shown a lack of knowledge. I have been disappointed with the childish behavior by this company.
I’d suggest anyone that’s looking to create a new FiveM server to invest some time and host on a VPS. I’ve been using a VPS from OVH that’s cheaper, provides better stats, and more control over my server. There’s lots of guides in the Server Tutorials section, including this one which I used. I’d also be happy to help anyone setup a FiveM server on a VPS.
I know I’ve seen others on the forums posting their less than great experiences with Zap, I’d just like to share mine as well, especially since my reviews on other venues were deleted by Zap.
I’m happy to provide any proof of the tickets, the emails, or the invoices. They’re all backed up in case Zap decides to delete them, just like my review.
If @zap-hosting reads this, I’d be happy to share my Account Number in a PM and hopefully come to a resolution. I’d simply like a refund, I’d even accept a prorated refund from the time that I requested a refund on the 28th of January, since that is how your terms seem to be written in part(?).