Crashes on launch


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GTA V version?
Latest version
Up to date?.
Legit or Pirate copy?
Steam/CD/Social Club?
Social Club.
Windows version?
Windows 10.
Did you try to delete caches.xml and try again?
Error screenshot (if any)

System specifications
CPU: AMD FX-6300
Graphics: NVIDIA GeForce GTX 1050 2GB
What did you do to get this issue?
I tried to launch FiveM.
What server did you get this issue on?
CitizenFX.log file
.dmp files/report IDs
[Window Title]
FiveM Error

[Main Instruction]
FiveM has encountered an error

DirectX encountered an unrecoverable error: DXGI_ERROR_DEVICE_REMOVED - The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

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[Expanded Information]
Crash signature: rage-graphics-five.dll+13D84
Report ID: cdf37075-a8e1-4fcb-ac7c-0afc4b478a5b (use Ctrl+C to copy)

If an issue with starting:
GTA V folder screenshot

GTA V/update/x64/dlcpacks screenshot

Filepath to FiveM folder
FiveM client folder screenshot

Did you try to disable/uninstall your Anti-virus?
Tried to make an exception.

Extra -
I looked at a few topics already posted about this error and saw that shadow play was the cause, however I do not use shadow play or any other overlays.


If you haven’t already, here’s a few things you can try:

  1. Perform a clean install of your NVIDIA Graphics Driver. To do so follow these instructions:
nvidia clean install instructions
  • Download the newest driver for your system using this link.
  • When running the installer, make sure to select Custom (Advanced) installation.
Custom Install Screenshot


  • Then on the next screen check all boxes if possible and make sure to select Perform clean install.
Clean Install Screenshot


  • Then follow the next steps according to te installer.
  • Reboot your computer to make sure changes are affected and try to launch a game that failed to launch before.
  1. If step 1 didn’t work, try downgrading to the previous video card driver (use the instructions from above but make sure to select a previous driver version when downloading the driver at step 1.)

Hope this helps.


It’s decided to work now, already had the latest drivers too.

Only problem is I keep getting the time out error from servers. :confused:

‘Server connection timed out after 15 seconds’


That’s often a bad connection, can be caused by anything really.


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