My server is not loading character creation for incoming players help

so me as admin it works my character creation panel shows but for new player login in to my server nothing shows they go right to the default skater or hipster character how to fix this please help?

If you are using a framework and steam, have you followed this yet?

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yeah i fixed that…now i have another problem where one username is not showing up in my db even though he can log in into my server and it shows his username but is not in my db hows that possible ? iw as trying to delete his username to reset his account but is not there also im getting this error can you help SCRIPT ERROR: @essentialmode/server/util.lua:31: bad argument #1 to ‘gmatch’ (string expected, got nil)???/