Help server key from provider not working


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GTA V version?
Up to date?
Legit or Pirate copy?
Steam/CD/Social Club?
Windows version?
Windows 10
Did you try to delete caches.xml and try again?
Error screenshot (if any)

[Window Title]
FiveM Error

[Main Instruction]
FiveM has encountered an error

This server has been blocked from the FiveM platform. Stated reason: This server might be hosted by an unauthorized GSP. You can only host FiveM servers from a (real) VPS/dedicated server from any provider, or from .

If this was added by mistake, please contact with the IP address of your server and proof of authentication with the ‘root’/‘Administrator’ account.
If you manage this server and you feel this is not justified, please contact your Technical Account Manager.

If you require immediate support, please visit and mention the details in this window.

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[Expanded Information]
Crash signature: net.dll+2045E
Report ID: si-b5c60c5aec964333b4c2079ff59700da (use Ctrl+C to copy)
System specifications

I7 8700

What did you do to get this issue?
Rented a server from ■■■■■■■ Servers. Get VPS Key and get this error when trying to log into server
What server did you get this issue on?
■■■■■■■ Servers
CitizenFX.log file

[ 0] Initializing Mono
[ 15] Initializing Mono completed
[ 15] Hello!
[ 0] Found new resource fivem in C:/TCAFiles\Users\JasonH\14489/resources//fivem
[ 0] Found new resource fivem-awesome1501 in C:/TCAFiles\Users\JasonH\14489/resources//fivem-awesome1501
[ 0] Found new resource fivem-map-hipster in C:/TCAFiles\Users\JasonH\14489/resources//fivem-map-hipster
[ 0] Found new resource fivem-map-skater in C:/TCAFiles\Users\JasonH\14489/resources//fivem-map-skater
[ 0] Found new resource runcode in C:/TCAFiles\Users\JasonH\14489/resources//runcode
[ 0] Found new resource race in C:/TCAFiles\Users\JasonH\14489/resources//[gamemodes]/race
[ 0] Found new resource race-test in C:/TCAFiles\Users\JasonH\14489/resources//[gamemodes]/race-test
[ 0] Found new resource channelfeed in C:/TCAFiles\Users\JasonH\14489/resources//[gameplay]/channelfeed
[ 16] Found new resource irc in C:/TCAFiles\Users\JasonH\14489/resources//[gameplay]/irc
[ 16] Found new resource obituary in C:/TCAFiles\Users\JasonH\14489/resources//[gameplay]/obituary
[ 16] Found new resource obituary-deaths in C:/TCAFiles\Users\JasonH\14489/resources//[gameplay]/obituary-deaths
[ 16] Found new resource playernames in C:/TCAFiles\Users\JasonH\14489/resources//[gameplay]/playernames
[ 16] Found new resource mapmanager in C:/TCAFiles\Users\JasonH\14489/resources//[managers]/mapmanager
[ 16] Found new resource baseevents in C:/TCAFiles\Users\JasonH\14489/resources//[system]/baseevents
[ 16] Found new resource chat in C:/TCAFiles\Users\JasonH\14489/resources//[system]/chat
[ 16] Found new resource hardcap in C:/TCAFiles\Users\JasonH\14489/resources//[system]/hardcap
[ 31] Found new resource rconlog in C:/TCAFiles\Users\JasonH\14489/resources//[system]/rconlog
[ 31] Found new resource scoreboard in C:/TCAFiles\Users\JasonH\14489/resources//[system]/scoreboard
[ 31] Found new resource sessionmanager in C:/TCAFiles\Users\JasonH\14489/resources//[system]/sessionmanager
[ 31] Found new resource spawnmanager in C:/TCAFiles\Users\JasonH\14489/resources//[system]/spawnmanager
[ 31] Found new resource betaguns in C:/TCAFiles\Users\JasonH\14489/resources//[test]/betaguns
[ 31] Found new resource gameInit in C:/TCAFiles\Users\JasonH\14489/resources//[test]/gameInit
[ 31] Found new resource keks in C:/TCAFiles\Users\JasonH\14489/resources//[test]/keks
[ 78] Started resource sessionmanager
[ 94] Started resource mapmanager
[ 94] Started resource chat
[ 94] Started resource spawnmanager
[ 94] Started resource fivem
[ 0] Started gametype Freeroam
[ 109] Started resource hardcap
[ 109] Started resource rconlog
[ 125] Started resource scoreboard
[ 187] Resolved to
[ 187] Sending heartbeat to
[ 187] Started resource fivem-map-skater
[ 78] Started map fivem-map-skater
[ 180234] Sending heartbeat to
[ 360281] Sending heartbeat to
[ 540281] Sending heartbeat to
.dmp files/report IDs

If an issue with starting:
GTA V folder screenshot
GTA V/update/x64/dlcpacks screenshot
Filepath to FiveM folder
FiveM client folder screenshot
Did you try to disable/uninstall your Anti-virus?

Also add what you already tried so far.

Tried contacting service provider and was told we had to get the key for vps from did that and still getting same error


FiveM only allows ZAP Hosting as a game server provider. Your other alternatives are to home host or utilize a dedicated or virtual private server to run your fivem server.


Okay, Thank you for the very fast reply. Hope they give us our money back and stop pretending they are allowed to host servers for something they can not…

Again thank you!!


So would renting a VPS from the same company (Citadel Servers) work? If Fivem doesn’t allow them to host a fivem server then the virtual private server from them be the same or no?


I’d steer clear of the company entirely as I’m pretty sure the FiveM system blocks by IP address. You stand a great chance of setting up your server only to find it gets shut down as well. As stated in the error text, there’s an appeal process you can initiate but that’s completely hit or miss, according to the many forum posts I’ve seen here started by people who ran into the same issue as you.

I would find an independent non-game server provider if you want to go that route.


For what it’s worth, @zap-hosting at one point was giving hosting credits if you switch from an unauthorized GSP to them. Not sure if that was a promotion running for a limited time, or if that’s their policy. Otherwise, just get a VPS from any VPS provider (my go to personally is Linode, but tons of good ones… Amazon, DigitalOcean, etc. etc.).


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