Error report



To receive support, please fill out the following template, and remove this top text.

GTA V version? current
Up to date? yes
Legit or Pirate copy? legit
Steam/CD/Social Club? steam and social club
Windows version? 7
Did you try to delete caches.xml and try again? no
Error screenshot (if any)[Window Title]
FiveM Error

[Main Instruction]
FiveM has encountered an error

DirectX encountered an unrecoverable error: DXGI_ERROR_DEVICE_REMOVED - Hardware device removed.

If you require immediate support, please visit and mention the details in this window.

[^] Hide details [Close]

[Expanded Information]
Crash signature: rage-graphics-five.dll+13D84
Report ID: … [uploading?] (use Ctrl+C to copy)
System specifications it did just fine till now
What did you do to get this issue? no reason
What server did you get this issue on? not sure
CitizenFX.log file idk
.dmp files/report IDs idk

If an issue with starting:
GTA V folder screenshot no
GTA V/update/x64/dlcpacks screenshot no
Filepath to FiveM folder no
FiveM client folder screenshot no
Did you try to disable/uninstall your Anti-virus? yes

Also add what you already tried so far.


Support for Windows 7 was dropped. Consider upgrading to windows 10.


wait so i cant even ask for community help?


You can, there’s nothing stopping you from asking for help. It’s just Windows 7 has a bug that effects FiveM. However, your specific error can also happen on Windows 8 and 10, I’m just not sure what the fix is. Some people have said disabling ShadowPlay, or any other overlay software has helped.


ok thank you so much


You’re welcome. Also, if you would want to upgrade to Windows 10 you can use your current Windows 7 key (assuming it’s a legit one) to upgrade.


i got this computer from someone else so i dont know if i have the key and if i do i dont know how to use it


just upgrade to 10 you dont need to know what the key is aslong as you are not re-installing windows.

or use magical jelly bean to get your cd key.


This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.