Downloaded the FiveM client- error message when running the first time (neptune-seventeen-arizona)

[chauman13]

So when i try to run the exe, i get the following error message. Can someone help me troubleshoot?

[Window Title]
FiveM Error

[Main Instruction]
“neptune-seventeen-arizona”

[Content]
A neptune-seventeen-arizona caused FiveM to stop working. A crash report is being uploaded to the FiveM developers. If you require immediate support, please visit FiveM.net and mention the details below.

[^] Hide details [Close]

[Expanded Information]
Crash signature: ntdll.dll+27689
Report ID: 0b7f19e5-cad4-4524-9cd3-e8d5ca7a1790 (use Ctrl+C to copy)

[Vespura]

please use the support template so we can try to help.

[chauman13]

GTA V version? newest
Up to date? up to date
Legit or Pirate copy? legit
Steam/CD/Social Club? steam
Windows version? 7
Did you try to delete caches.xml and try again? yes

[chauman13]

Error screenshot (if any)

System specifications ai5-4670k CPU- 3.40GHZ
What did you do to get this issue? Run the exe file
What server did you get this issue on?N/A
CitizenFX.log file
.dmp files/report IDs

GTA V folder screenshot

GTA V/update/x64/dlcpacks screenshot

Filepath to FiveM folder
D:\Steam Games\SteamApps\common\Grand Theft Auto V\FiveM
FiveM client folder screenshot

Did you try to disable/uninstall your Anti-viru Yes

[Vespura]

Move FiveM (2) outside of your Grand Theft Auto V folder, also remove the FiveM.app and FiveM folders outside of your Grand Theft Auto V folder.

[chauman13]

FiveM folders have been moved outside of the GTA V folder

But when I run it i still get the same error code

[Vespura]

Nvm, I know what the issue is:

Windows 7 support dropped

Due to a bug in Windows 7 that Microsoft is unwilling to fix, conflicting with our loader system, support for Windows 7 on FiveM has officially been dropped. https://connect.microsoft.com/VisualStudio/feedback/details/2281687/setdefaultdlldirectories-results-in-exception-during-opening-a-winform-on-win7 We apologize for the inconvenience, and recommend upgrading to Windows 8.1 or Windows 10, instead.

You can’t use Windows 7 anymore. Just realized this while taking a look at your screenshots.

[chauman13]

Ah- thanks . I guess i’ll buy windows 10 then

[Painwithin]

just upgrade to windows 10, your key will work with it… your worse case is to re-install windows 10 and then use your windows 7 key, its what i do all the time at my store to upgrade people to 10.